In an Inbound Call Center, the calls are made by the customers and received by the representatives of the organization. Inbound Calls varies from industry to industry, depending upon the type of products like assistance in booking a service. Being a major link connecting customers to the company, it plays a key role in creating a positive impression among the customers.
In fact, in most of the cases, the customers decide if they want to continue doing business with a company or not depending on the response they got from the other end. You will notice the good change in your customer’s base when you outsource the inbound call center process to an experienced company.
Inbound Call Center Services by Mayur Technosoft
Our inbound call centers offer a range of services, including:
- Customer Support:Our customer support executives will make sure your end customers receive complete solutions for their doubts and queries.
- Up-selling and Cross-selling:Boost the sales of your products and services through our up-selling and cross-selling services.
- Order Taking:An effective order taking process makes sure that customer does not cancel the deal. In some cases, customers tend to purchase more than they have actually planned. Thanks to the persuasion skills of the dealing executives.
- Technical Help Desk:A proficient technical support for assistance with a product/service for pre-sales or post-sales phase is inevitable. It will help you to magnify the image of your brand among your customers which will ultimately bring business for you in the long run.
Major Features of Our Services
The blend of our multiple traits has made us the most trusted inbound call center service provider in the Delhi/NCR region. Major features of our services include:
- Complete transparency in the operations
- Use of latest equipment for the data & voice communication
- Call attended by proficient individuals
- Quality checks at various stages
- 24×7 support
Every service will be completely customized to match the needs of your industry and your product line. For a free quote about our services, send us your requirements at sales@mayurtechnosoft.com
